The newly introduced 'Salesforce Public Sector Solutions' are designed to expedite service delivery with out-of-the-box applications built on the Salesforce Einstein 1 Platform. These solutions enable government agencies to future-proof their IT investments with AI, automation tools, and citizen developer capabilities, ultimately improving service agility and efficiency. Additionally, the launch of Public Sector Einstein 1 for Service integrates CRM, AI, and data capabilities to automate administrative tasks and provide faster service to citizens.
These solutions are hosted on Salesforce's Hyperforce, a next-generation public cloud infrastructure that ensures data residency, control, and security. Hyperforce combines the power of public cloud infrastructure with a security-first approach and privacy-centered standards, supporting government agencies in scaling their operations.
Salesforce's comprehensive offerings include advanced data visualization through 'Tableau' and 'Einstein Analytics', seamless integration with MuleSoft, enhanced productivity with Slack, and the flexibility of a low-code platform for custom application development. The App Exchange also provides a variety of pre-built apps specifically designed for government use.
Arundhati Bhattacharya, CEO & Chairperson of Salesforce India, remarked, “Our focus on the public sector comes at a time when cloud technology is pivotal for digital transformation, driving innovation and helping India towards becoming a $1 trillion digital economy by 2030. AI and machine learning will significantly boost citizen experiences”.
Arun Kumar Parameswaran, Managing Director - Sales & Distribution at Salesforce India, added, “Citizens expect personalized, fast service across platforms. Building a 360-degree view of citizens with a unified data platform based on trust will unlock tremendous potential for government organizations. Generative AI could unlock a $1.75 trillion productivity opportunity annually across government functions. Salesforce's collaboration with government entities can significantly enhance Indian citizens' experiences”.
'Salesforce India' has recently expanded its Centre of Excellence in Hyderabad, reinforcing the region as a hub for talent, knowledge, and innovation. Salesforce currently employs over 11,000 people in India across multiple cities, including Hyderabad, Bengaluru, Mumbai, Gurugram, Pune, and Jaipur.
'Salesforce' is enabling public sector organizations worldwide to modernize services, achieve faster time to value, and improve mission success with AI-driven solutions and smart insights. The company's growth in India is bolstered by an extensive ecosystem of strategic partners, start-ups, developers, and users of Trailhead, Salesforce's free online learning platform.
India continues to be a high-growth market for 'Salesforce', with leading businesses across various sectors turning to Salesforce to drive productivity, efficiency, and customer engagement in a rapidly evolving digital landscape.
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